Updated on October 12, 2023
At Mille et Une Noix ("we," "our"), we are committed to safeguarding the privacy and security of your personal information.
This policy applies to our website and platform available at www.milleetunenoix.ca (our "Website"). However, please note that the rights and obligations described in this policy do not cover third-party websites that may be linked or mentioned on our Platform. These third-party websites have their own privacy policies, and we encourage you to read them carefully.
1. Responsible for Personal Information Protection
The person responsible for the protection of personal information (RPRP) at Mille et Une Noix is Sandra Nadeau, the owner of the company. For any questions or concerns about your personal information, please contact Sandra Nadeau at the following email address: firstname.lastname@example.org.
2. Collection of Personal Information
No automatic collection of personal information is carried out on this site, including names, phone numbers, emails, or visitor addresses. Such information is obtained only if provided voluntarily, typically by contacting us via email, making product purchases, or subscribing to our newsletter.
The personal information we collect may include, but is not limited to:
- Name, first name, postal address, email address, phone number.
- Payment information, such as credit card numbers, although this data is securely processed by our third-party payment processors.
- Demographic information such as age, gender, preferences, and interests.
- Other information relevant to surveys and/or customer offers.
3. Use of Personal Information
The personal information we collect is used to provide you with products, services, and relevant information. It also allows us to personalize your customer experience and process your requests or transactions.
3.1 Newsletters and Emails
If you have consented to receive such information (by filling out the form or checking the box at checkout), Mille et Une Noix may send you newsletters such as news, offers, updates, and/or other communications. You can choose not to receive Messages as indicated through the unsubscribe link included in the Messages.
However, Mille et Une Noix may continue to send you Messages to inform you of available upgrades, critical technical issues related to our website, or to provide you with important information about your account (if applicable).
3.2 Technical Information
We collect technical information from your computer's or Internet device's web browser when you visit our website. This information includes the time spent on the site by a visitor with a unique Internet identifier, the pages visited, the operating system, the choice of web browser, the referring website, and keywords used to find our site on a search engine website.
These server logs do not contain any personal information and are accessible only to Mille et Une Noix staff.
4. Sharing of Personal Information
We are committed to not selling, renting, or transferring your personal information to third parties unless we have your permission or unless the law requires us to do so.
4.1 Third-Party Platforms
We use third-party platforms, such as Klaviyo and Shopify, to collect, store, and manage some of your personal information. For more information on how these third-party platforms handle your data, please refer to their own privacy policies.
In the course of their work, our employees may need access to your personal information, for example, when you contact us or request assistance. Their access is limited to what is necessary for the performance of their duties, including responding to requests or processing orders.
Mille et Une Noix may share your personal information with partners to facilitate its operations, such as developers, payment service providers, and hosting services. Our service providers may have access to your personal information for a limited time as part of these business activities.
When purchasing products on our website, information may be used in business transactions with companies involved in these transactions to verify and process transactions and to ship products. Examples of such companies include shippers/couriers, credit card companies, and banks.
When Mille et Une Noix engages third parties for the processing of any personal information, Mille et Une Noix strives to implement commercially reasonable contractual and technical protections to keep all personal information strictly confidential.
4.4 Compliance with the Law
We may also share your personal information if required by law or if we believe in good faith that such action is necessary to: (i) comply with the law; (ii) comply with a court order from a competent authority in any jurisdiction; (iii) comply with a legal procedure served on Mille et Une Noix; (iv) protect and defend Mille et Une Noix's rights or property; (v) enforce or verify your compliance with any agreement you have entered into with Mille et Une Noix, if applicable; (vi) prevent fraud or any other illegal activity committed through the Platform; or (vii) act in urgent circumstances to protect the personal safety of Platform users or the public in general.
5. Protection of Personal Information
We have implemented security measures to protect your personal information. These measures vary depending on the type of information collected but include electronic, physical, and procedural protections.
6. Retention, Destruction, and Anonymization of Personal Information
We retain your personal information as long as necessary to achieve the purposes outlined in this policy, unless the law obliges us to keep it longer. We destroy and anonymize your personal information according to our internal procedures. To request the retention, destruction, or anonymization of your personal information, please use our online contact form.
7. Access to Personal Information and Complaint Handling
If you wish to access your personal information held by Mille et Une Noix or have concerns about the use of your personal information, please use our online contact form.
8. Deindexing and Deletion of Personal Information
If you wish to request deindexing or deletion of your personal information from our databases, please use our online contact form.
9. Management of Security Incidents and Personal Information Breaches
Mille et Une Noix takes the security of your personal information seriously. In the event of a suspected security breach or personal information breach, we will take appropriate measures to investigate the incident, remedy the breach, and inform you in accordance with legal requirements.